About the Arrowhead Regional Quality Council

A lighthouse on a cliff on Minnesota's North Shore

The Arrowhead Regional Quality Council is a group of people working together to improve the quality of life for people with disabilities. This region serves Aitkin, Carlton, Cook, Itasca, Koochiching, Lake, Pine, and St. Louis counties.


To work collaboratively with regional stakeholders and partners to monitor and improve the quality of services, person-centered outcomes, and overall quality of life for individuals with disabilities.


People with disabilities will provide input that is used to promote best practices and address service gaps, resulting in informed choice, improved quality of life, and community inclusion.


A—Awareness: Our goal is to become aware of best practices and gaps in services in our region.
R—Representation: We will seek out and listen to the voices of people with disabilities.
Q—Quality: Our goal is to understand how to improve quality of life for people with disabilities.
C—Collaboration: We will work together to promote best practices and problem solve.


  • Form and run a Regional Quality Council that includes people with a variety of disabilities, people from a variety of cultural and ethnic backgrounds, and people from a variety of organizations that provide services for people with disabilities.
  • Inform people with disabilities, families, and advocates of the goals and mission of the Arrowhead Regional Quality Council
  • Prepare and train a team to gather information from stakeholders and people with disabilities about their quality of life by conducting focus groups, listening sessions, and informational interviews.
  • Provide a means for underserved communities and people to give input on barriers to accessing services
  • Analyze data gathered from Person Centered Reviews, Brief Interviews, and other existing data sources to identify both best practices and services gaps/needs.
  • Make recommendations to improve quality based on this analysis.
  • Share information and provide training on best practices, focusing on person centered planning.
  • Establish regional priorities for quality improvement based on regional strengths and needs as determined by the community. Regional priorities will be informed and directed by the needs and desires of persons with disabilities in the region.

Who comprises the Arrowhead Regional Quality Council? The Arrowhead Regional Quality Council is inclusive of individuals with disabilities, families, service providers, community members, and government agencies:

  • Self-Advocates – 4
  • County Representatives – 1 member is appointed from each of the four participating counties (St. Louis, Carlton, Cook, and Lake)
  • Family and Community Members – currently looking to fill vacancy
  • Service Providers – 9 members
  • Local DHS Representative
  • Office of Ombudsman Representative

Arrowhead Regional Quality Council Team

Becky Lambert
Arrowhead Regional Quality Council Program Manager

Beth Ann Johnson
Arrowhead Regional Quality Program Coordinator


Members of the Arrowhead Regional Quality Council

Arc Northland
Amanda Crosby: Executive Director
Becky Lambert: Arrowhead Regional Quality Council; Program Manager
Beth Ann Johnson: Arrowhead Regional Quality Council; Program Coordinator

Carlton County
Ruth Rowenhorst: Team Lead (Disabilities and Long Term Care Public Health)

Choice Unlimited
Kristie Buchman: Executive Director

Cook County
Olivia Bonander, Case Manager

DHS Representative
Sara Beauchene: Regional Resource Specialist

Lake County
Beth Swanson: Adult and Disability Supervisor

Lake County Development Achievement Center Inc.
Michelle McDonald: Case Manager

People with Disabilities, Family Members, Self-Advocates
Becky Jakubek
Heath Maki
Kate Wallin

Patty Johnson: Quality Assurance Director

St Louis County
Amy Patenaude: Social Services Supervisor (MN Choices Reassessment Unit)

Trillium Services
Josh Howie: Executive Director (Trillium Works)

Ann Dahl: Director of Organizational Strategy