Region 10 Quality Improvement Work

Get Connected!

History:

The Region 10 Quality Council conducted 194 Person-Centered Quality Reviews between November 2017 and February 2020. Quality Reviews are interviews with people about their quality of life. The reviews asked about choice and control in different topic areas such as housing, daily routine, community involvement, employment, relationships, support staff, safety, transportation, case management, future life planning, services and supports, and hopes, dreams and goals.

The Region 10 Quality Council reviewed the results of the Quality Reviews. The number one theme identified through the reviews was how the current staffing shortage has impacted the ability of people with disabilities to be able to do the things they want, when they want to, due to lack of paid support. The Region 10 Quality Council decided the 2020-2021 quality improvement priority would be to “Help people become more connected to their community”. The three areas the council will focus on to accomplish this are:

  • Recognition and education of the Direct Support Professional role
  • Building Relationships and Natural Supports within the community
  • Connecting People Through Technology
  • Training and Education

Direct Support Professionals Workgroup

The role of the Direct Support Professionals workgroup is to provide regional leadership and implement best practices to grow communities where DSPs and people with disabilities can authentically engage in economic, civic, and social spaces.

This workgroup acknowledges the urgency of need for community connectedness as a result of the workforce shortage and the pandemic.

The members of the Direct Support Professionals workgroup include members of the Region 10 Quality Council, representatives of stakeholder groups, and Region 10 Quality Council staff.

Direct Support Professionals workgroup will:

  • Develop a public awareness campaign to promote understanding of the importance of the role that Direct Support Professionals have in supporting people to connect with others, and the impact that community connectedness has on individuals and society as a whole.
  • Determine training needs for stakeholders and share with the training workgroup.
  • Provide summary information and feedback to the Region 10 Quality Council.

To learn more about the Direct Support Professional Workgroup project, please click here: Direct Support Professionals Work Group Report and Recommendations

The Region 10 Quality Council would like to recognize some area DSP’s for the work they do on a daily basis, and share why they are so important in the lives of people they support. Here is what a couple of DSP’s have to say about supporting people in living their best life:

 

Deanna Nelson’s Story Shea Erickson’s Story

For more story’s and information related to the Region 10 Quality Council, please visit our Facebook page here.

Building Relationships and Natural Supports Workgroup

The role of the Building Relationships and Natural Supports Workgroup is to provide regional leadership and implement best practices to grow communities where people with disabilities can authentically engage in economic, civic, and social spaces.

This workgroup acknowledges the urgency of need for community connectedness as a result of the workforce shortage and the pandemic.

The Building Relationships and Natural Supports Workgroup includes members of the Region 10 Quality Council, representatives of stakeholder groups, and Region 10 Quality Council staff.

The Building Relationships and Natural Supports Workgroup will:

  • Use findings and trends from individual quality reviews to improve community connectedness.
  • Gather and use information from multiple sources relating to Building Relationships and Natural supports within the community, including collaborating with various stakeholders through listening sessions, community conversations, focus groups and informational interviews.
  • Create a slate of best practices that promotes community connectedness.
  • Develop a plan to communicate and encourage best practices.
  • Develop a public awareness campaign to promote understanding of the impact that community connectedness has on individuals and society as a whole.
  • Determine and address training needs for all stakeholders.
  • Provide summary information and feedback to the Region 10 Quality Council.

The Building Relationships and Natural Supports Workgroup facilitated a second series of conversations around the importance of community connectedness. Please click here to read about what we heard from people in our conversations: Community Conversation Findings and Recommendations Report

Connecting People Through Technology Workgroup

The role of the Connecting People through Technology Workgroup is to provide regional leadership and educate people on best practices to grow communities where people with disabilities can access technology resources to authentically engage in economic, civic, and social spaces.

This workgroup acknowledges the urgency of need for community connectedness as a result of the workforce shortage and the pandemic.

The Connecting People Through Technology Workgroup includes members of the Region 10 Quality Council, representatives of stakeholder groups, and Region 10 Quality Council staff.

The Technology Workgroup will:

  • Use findings and trends from individual quality reviews to improve community connectedness.
  • Gather and use information from multiple sources relating to technology resources within the community, including collaborating with various stakeholders through listening sessions, community conversations, focus groups and informational interviews.
  • Create a slate of best practices and regional resources that promotes community connectedness through technology.
  • Develop a plan to communicate and encourage best practices and share community resources.
  • Work collaboratively with other RQC workgroups to develop a public awareness campaign to promote understanding of the impact that community connectedness has on individuals and society as a whole.
  • Determine and address training needs for stakeholders.
  • Provide summary information and feedback to the Region 10 Quality Council.

Training and Education Advisory Group

The role of the Training & Education Advisory Group is to develop an outreach strategy to educate and train stakeholders (people with disabilities, families, guardians, service providers, case managers, educators, legislators and community members) regarding person directed services.

The Training & Education Advisory Group includes members of the Region 10 Quality Assurance Commission/Region 10 Quality Council, representatives of stakeholder groups and Region 10 Quality Assurance Commission staff.

The Training & Education Advisory Group will:

  • Determine regional priorities for quality improvement through person directed services.
    • Gather information through listening sessions, focus groups, surveys and other means.
  • Create a training plan in coordination with the Region 10 Quality Council Building Relationships & Natural Supports, Technology and Direct Support Professional work groups that fosters person directed services, promotes community connectedness supports quality improvement.
  • Distribute educational materials related to person directed services throughout Region 10.
    • Research existing materials
    • Develop new materials as needed
    • Assure materials are user friendly
  • Provide training on person directed services throughout Region 10.
    • Research existing training
    • Collaborate with other groups
    • Develop new training as needed
    • Determine most effective methods of providing training to stakeholders
  • Provide summary information and feedback to the Region 10 Quality Assurance Commission.

If you have questions, requests, or suggestions to help people stay connected in their communities, please comment here: