What are the Regional Quality Councils?
The Regional Quality Councils (RQCs) developed from the State Quality Council to be able to examine and improve services for people with disabilities in specific regions and encourage community involvement. Currently there are three Regional Quality Councils: Arrowhead (Carlton, Cook, Lake and St. Louis counties), Metro (Hennepin, Scott, and Dakota counties), and Region 10 (Olmsted, Houston and Wabasha counties). All three councils are based at local chapters of The Arc. The Arc is the fiscal agent for this project.
The primary tasks of the regional quality council are:
- Develop and implement a quality improvement system based on person-centered principles.
- Promote best practices and address gaps in services, based on information gathered in each region.
- Make recommendations for statewide changes to improve quality of services.
Vision and Values
The role of each Regional Quality Council is to work collaboratively with regional stakeholders and partners in order to monitor and improve the quality of services, person-centered outcomes, and overall quality of life for people with disabilities at both an individual and system level. We aim to meet the following State Quality Council quality domains:
Access: People have ready access to services and supports in their communities.
Person-Centered Service Planning and Delivery: Services and supports are planned, coordinated and carried out according to each person’s unique needs, preferences, and decisions concerning their life in the community.
Provider Capacity and Capabilities: There are enough service and support providers and they are able to serve people effectively.
Individual Safeguards: People receive support to exercise their rights and personal responsibilities.
Individual Outcomes and Satisfaction: People are satisfied with their supports and services and achieve desired outcomes.
System Performance: The system supports people efficiently and effectively and constantly strives to improve quality.
Navigating the world of disability services and learning about what’s out there can often seem overwhelming or impersonal, and sometimes individual needs and hopes get lost along the way. The Regional Quality Council aims to change that by helping to form connections between community members, sharing the needs and desires of people with disabilities in our communities, and connecting people with resources. Steps we have already taken include developing the Person Centered Quality Review, hosting trainings, holding monthly council meetings, and more.
Tasks of Each Role
Regional Quality Council Staff (Administrative Assistant, Program Coordinator, Council Manager, Project Manager, RQC intern): Some of the duties of RQC staff include creating agendas for council meetings, holding council meetings, creating training material, attending conferences in order to represent the RQC, writing reports on disability services data recorded for each region, communicating with State Quality Council members, and more. Each RQC has a manager or coordinator. At this time there is one administrative assistant involved with the project.
Council member: Councils are made up of providers, persons with disabilities, family members of persons with disabilities, RQC staff, and other community stakeholders. Councils meet once per month to discuss RQC project progress, conferences/trainings/work groups related to disability, community concerns, and more.
Reviewer: Reviewers attend training sessions where they learn about person-centered thinking, mandated reporting, effective interviewing techniques, data security practices, and more. They conduct Person Centered Quality Reviews around their region to better understand how an individual’s services and supports are working for them. Reviewers log data from the interviews into the project app for analysis.
How to Get Involved
Are you interested in getting involved with the RQC as a reviewer, interviewee, council member, or other participant? Contact your local RQC coordinator/manager for more information.